Technical Account Manager

📋 Description Act as the primary technical contact for assigned strategic Lighthouse customers. Provide tiered escalation management and proactive technical guidance to maximize value. Monitor account health and surface risks; coordinate with Product/Engineering to resolve issues. Support QBRs/Executive Reviews with technical updates, insights, and roadmap alignment. Deliver proactive outreach and ensure customers optimize Lighthouse solutions. 🎯 Requirements 5–10+ years in technical account management, support engineering, or similar roles in Proven track record handling high-severity incidents and serving as escalation point. Strong technical foundations across APIs, integrations, infrastructure, and troubleshooting. Excellent communication to explain technical concepts to executives and technical teams. Cross-functional collaboration with Engineering, Product, and Support. Fluent in English; other languages a plus. 🎁 Benefits Collaborative, fast-growing global SaaS environment. Hybrid work arrangement with Dallas office; flexible schedule and growth opportunities.