Senior Oracle ERP Service Delivery Manager

📋 Description Own end-to-end Oracle Cloud Managed Services across ERP, HCM, EPM and SaaS apps. Act as primary customer contact to meet service commitments and objectives. Lead service reviews, present performance, risk, and improvements. Govern Oracle SaaS support teams and forecasting of costs and demand. Drive continual service improvement and service expansion within accounts. Balance customer satisfaction, employee engagement and profitability. 🎯 Requirements Proven customer-first outcomes in ERP transformation and managed services. Strong leadership to build high-performing teams. Commercially astute with revenue growth experience. Experience supporting bids, proposals, and service delivery engagements. Analytical, problem-solving, and stakeholder communication skills. Experience in ITIL and ISO 20000 compliant environments. 🎁 Benefits Hybrid/Remote working flexibility Pension, private healthcare, life assurance Great Place to Work recognition Performance-related profit share