Job Description
📋 Description The role owns Harvey's conversational AI and chatbot mandate end to end: vendor relationship An early-stage, high-leverage mandate with roadmap defined by the person in this role; potential Lead collaboration with CX, Support Operations, and Engineering to ensure tooling integrates 🎯 Requirements Proven track record owning a conversational AI/chatbot program end to end — vendor relationship Fluent in metrics proving program effectiveness: containment/deflection/resolution/CSAT, and People management experience: hiring, developing, and holding teams to clear goals. Strong cross-functional operator to partner with Support Operations and Engineering. Comfortable owning a vendor relationship — not just using a platform, but managing it. 🎁 Benefits Equity (Offers Equity) and Bonus (USD) as part of total compensation. Salary range of $155,400 - $233,200 USD. Growth opportunities and a high-leverage role at a fast-scaling company.
