Job Description
📋 Description Own analytics roadmap for Contact Center Product space. Deliver scalable analytical solutions across product teams. Lead end-to-end measurement for AI systems and observe customer impact. Collaborate with engineering to define scalable logging and observability. Lead design and evaluation of A/B and causal tests to quantify AI feature impact. Translate insights into strategic recommendations for senior leaders. 🎯 Requirements Min 12-18 years in industry; degree required (Masters/PhD a plus). Expert communication with cross-functional teams; ability to explain technical results to Strong Python, SQL, and A/B testing platform experience. Expertise in EDA, hypothesis testing, regression, clustering; NLP/Text Mining; ML/DL techniques. Understanding of LLM architectures and tools (e.g., LangChain, DSPy). Familiarity with Agentic AI, AI observability, and human-in-the-loop design. 🎁 Benefits Pay transparency with India pay range disclosed; eligible for bonuses, incentives, equity programs Supportive inclusion and belonging initiatives.
