Customer Success Engineer

📋 Description Front-line technical point of contact for a portfolio of customer accounts. Support customers day-to-day with platform value, troubleshooting questions. Onboarding assistance: environment connections and initial configuration. Prepare technical materials for check-ins, reviews, and renewals. Shadow and co-lead technical workshops and architecture discussions. Build knowledge base and runbooks; document recurring issues. 🎯 Requirements 1–3 years in a customer-facing technical role. Familiarity with at least one cloud provider (AWS, Azure, or GCP). Comfort reading logs, APIs, and basic scripts (Python or Bash). Strong communication skills for engineers and non-technical stakeholders. Curiosity about cybersecurity and cloud infrastructure. Based in or able to work from Delhi or Bangalore hub; some overlap with other time zones. 🎁 Benefits Structured ramp-up and coaching by senior team. Collaborative, transparent culture with accessible leadership. Work with scalable cloud security technology and CNAPP space.