Job Description
📋 Description The role leads Harvey's conversational AI and chatbot program end to end, including vendor Owns the program within CX Operations, with scope to expand into broader CX and product-adoption Works in a fast-paced, high-leverage environment with clear metrics for success. 🎯 Requirements Proven track record owning a conversational AI/chatbot program end to end (vendor relationship Fluent in AI program metrics (containment/deflection/resolution quality/CSAT, human escalation People management experience with hiring, development, and goal accountability. Strong cross-functional operator able to partner with Support Operations and Engineering for clean Comfortable owning and managing a vendor relationship beyond using a platform. 🎁 Benefits Compensation: $155,400 - $233,200 USD Equity and bonus opportunities Applicant Privacy Notices apply; accommodations available on request
