Job Description
📋 Description Provide end-to-end premium support to Airbnb Community and hosts/guests, including high-value Own cases from initial contact to final resolution with autonomy and judgment. Becoming an SME in Airbnb policies and procedures to explain complex information clearly. Collaborate with Legal, Policy, and other teams as needed to resolve sensitive issues. Demonstrate proactive problem solving and stakeholder management in a fast-paced environment. 🎯 Requirements 6+ years in multicultural customer service, preferably hospitality or tech platforms. Excellent written and verbal English communication; high hospitality standards. Ability to handle high-stakes, high-value scenarios and onboard cross-functional teams. Strong conflict resolution, active listening, and organizational skills. Experience engaging with executive stakeholders and explaining complex ideas simply. Comfort with weekend/holiday shifts and flexible schedule; ability to adapt to evolving roles. 🎁 Benefits Remote work eligible in Canada; occasionally on-site/offsites as agreed. Canada Annual Pay Range: CAD 83,000 – CAD 88,000
