Job Description
📋 Description Provide real-time technical support to field engineers during security system installations. Guide installation teams through milestones, including programming, testing, troubleshooting Support installations involving access control, CCTV/VMS, intrusion detection, fire alarms, BI Maintain documentation of installation activities, issues, resolutions, and project progress. Coordinate with Field Ops, Project Mgmt, Customer Success, and Account Admin teams. Identify recurring issues and escalate risks or customer concerns as needed. 🎯 Requirements Minimum 3 years as Field Technician, Help Desk, or similar security installations role. Hands-on with access control, CCTV/VMS (IP and analog), intrusion and fire alarm systems, BI Practical knowledge of low-voltage wiring, inputs/outputs, serial polling loops. Ability to troubleshoot complex issues while managing multiple installations. Strong communication and collaboration with field techs and cross-functional teams. Strong organizational skills and independent work style in fast-paced environments. 🎁 Benefits Salary: $58,000–$61,000 annually. Full-time, salaried exempt position. Remote work opportunity. Healthcare and benefits package, professional development. Collaborative environment with career growth opportunities. Access to advanced security technologies for enterprise-scale installations.
