Senior Customer Success Manager, SEUR

📋 Description Partner with customers to drive business outcomes using pre-sales plans Guide customers on GitLab platform adoption and best practices Serve as liaison between customer, Support, PM, and other teams Own a book of customers to increase adoption, retention, and satisfaction Stay current on GitLab releases and platform capabilities 🎯 Requirements Experience in Customer Success or similar role that boosts satisfaction and retention Strong ability to define and achieve business outcomes with customers Fluent French; excellent verbal, written, and presentation skills Understanding of Git, branching strategies, and software development lifecycle Knowledge of CI/CD, DevSecOps, and release processes Team player, self-starter with strong analytical and problem-solving skills 🎁 Benefits Benefits to support health, finances, and well-being Flexible Paid Time Off (PTO) Team Member Resource Groups Equity Compensation and Employee Stock Purchase Plan Growth and Development Fund Parental Leave