Manager, Conversational AI

📋 Description Lead a team of Conversation Designers, coaching, mentoring, and helping them grow their skills and Partner with Product, Engineering, Analytics, and AI teams to deliver high-quality conversational Own strategic initiatives, evaluate frameworks, tooling, and quality practices to advance Balance day-to-day work with long-term thinking to evolve the team as AI capabilities grow. Collaborate across functions to prioritize work and remove obstacles for the team. 🎯 Requirements Experience leading and developing high-performing teams, ideally in Conversation Design or Hands-on experience designing and building conversational AI experiences. Proven track record shipping AI agents powered by modern LLMs. Ability to improve conversational experiences through evaluation frameworks, A/B testing, and Strong strategic thinking and cross-functional partnership with Product, Engineering, Data, and AI Collaborative leadership style with a focus on talent development and continuous improvement. 🎁 Benefits Autonomy to influence direction and own high-impact initiatives. AI-first environment with access to the latest tools and experimentation. Opportunities to shape the future of Conversation Design and build exceptional talent.