Intermediate Support Engineer (SHIFT)

📋 Description Support a mix of Self-managed and GitLab.com customers via tickets, merge requests, email and video Collaborate with Product, Development, Infrastructure, Customer Success and Sales teams to build Create and update documentation based on customer interactions; contribute to support processes and Participate in regular on-call rotations (weekday and weekend daytime) to provide emergency Engage in hiring processes by reviewing applications and participating in interviews. 🎯 Requirements Experience managing customer-facing cases end-to-end, including triage and reproduction; write bug Excellent Linux systems administration knowledge (LFCE or RHCE equivalent). Ability to use scripting languages (prefer Ruby or Bash) and MVC frameworks (prefer Ruby on Rails). Experience with Git and CI/CD; writing and updating support content. Strong communication skills to explain complex topics to customers and teammates with varying skill Familiarity with DevOps practices and technologies like Serverless and Kubernetes; understanding 🎁 Benefits Benefits to support health, finances, and well-being. All-remote work environment with asynchronous options and flexible PTO. Team Member Resource Groups, equity compensation, and growth opportunities.