Customer Success Manager

📋 Description Drive customer retention and product adoption across a portfolio Act as relationship owner for non-enterprise customers Provide proactive support, insights and ongoing guidance Perform health checks and engage in regular performance reviews Collaborate with State Managers, AEs, Onboarding and Advertising teams Aim to maximise value of SaaS subscription and reduce churn 🎯 Requirements 2+ years in Customer Success, Account Management or related roles Strong relationship-building with business owners and decision makers Experience delivering performance insights and value-based recommendations Ability to target at-risk customers and implement retention strategies Excellent written/verbal communication and presentation skills Experience with CRM systems such as Salesforce or Dynamics 🎁 Benefits Hybrid working with remote and in-person collaboration Flexible working arrangements and leave options Inclusive, engaging team culture with ongoing learning Supportive wellbeing and development initiatives