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Job Description
📋 Description Be point-of-contact for customer inquiries via email, LiveChat, 1-833-Roo Vet, etc. Troubleshoot first-line issues for hospital/vet/tech users with accurate, supportive responses. Coordinate escalations with regional BD/AMs and other departments as needed. Manage call-outs with current processes; document rainy day scenarios and share learnings. Maintain HubSpot communications and CS tickets; ensure proper documentation. Coordinate with Finance/Data/other departments on rainy-day, shift, and payment reconciliation 🎯 Requirements 2+ years in client/customer support, ideally in a startup. Vet technician/animal healthcare experience is a plus. Proactive, organized, accurate in communications. Excellent communication and organizational skills. Familiar with customer support tools/software. Timely and efficient with task accuracy; flexible and agile. 🎁 Benefits Remote-first with hybrid option if based in San Francisco. Tiered compensation ranges by location (example tiers shown): Tier 1 $24k-$28k USD, Tier 2 Stipends for home office setup, continuing education, and monthly wellness. Comprehensive health benefits, 401K, and unlimited PTO. Paid parental leave and reimbursement, birthday/anniversary gifts, and domestic travel Mission-driven, equal opportunity employer; inclusive environment.
