Job Description
📋 Description Lead, coach, and develop Customer Success, Implementation, and Customer Success Operations teams. Build and optimize operating models, metrics, workflows, and cadences. Drive adoption, value realization, retention, renewal readiness, and risk management. Oversee onboarding, training, and handoffs to ongoing success management. Collaborate with Sales, Account Management, Product, Engineering, Support, Finance, and Operations Use data and analytics to identify trends and drive leadership decisions. 🎯 Requirements 8+ years in Customer Success, customer operations, implementation, account management, or related 4+ years leading customer-facing teams. Proven track record in improving retention, adoption, satisfaction, and performance. Experience scaling teams and programs during growth or change. Strong knowledge of CS operations, health management, and scalable processes. Experience managing strategic accounts and engaging executive stakeholders. 🎁 Benefits Competitive CAD 115,000–135,000 base salary, depending on experience. Fully remote work environment with flexible hours. Extended medical and dental benefits. Healthcare spending account and wellness allowance. Annual health and wellness allowance. Employee assistance program (EAP).
