Customer Success Manager (SMB)

📋 Description Own the SMB lifecycle: Lead pre-sales scoping, pilots, implementation, adoption, expansion, and Build stakeholder relationships: Engage practice owners, managers, clinical leads, and admins with Support rollouts: Plan and coordinate implementations; provide training and coaching to reinforce Engage in pre-sales and pilots: Collaborate with Sales to scope deals, design pilots, and demo as Translate data into action: Convert usage metrics into narratives to guide training and workflow Own commercial outcomes: Lead renewals and expansion conversations with value-based narratives. 🎯 Requirements Experience: 2+ years in SaaS customer success or client-facing roles, SMB/mid-market exposure Full-lifecycle ownership: Track record across scoping, implementation, adoption, expansion, renewal. Relationship-building: Credibility with practice owners, clinicians, and admin staff. Change management: Experience driving behavior change and adoption. Commercial acumen: Understanding of expansions, renewals, and portfolio growth. Data-driven: Translate usage/outcomes into actionable insights. 🎁 Benefits Competitive equity-backed compensation Learning & development budget ($1,000/year) Health & wellness allowance ($150/month) Home office budget ($500) Parental leave and fertility support Work-from-anywhere up to 4 weeks/year