Supervisor(a) de Atendimento

📋 Description Lead, coach, and develop the customer service team, fostering engagement, performance, and Monitor and manage operational indicators such as TPR, TAT, TEI, and CSAT, identifying Support the team in solving complex cases, prioritizing demands, and maintaining service quality. Analyze operational bottlenecks and propose scalable solutions to improve efficiency. Manage high-volume customer interactions while ensuring productivity and customer satisfaction. Collaborate with technology, onboarding, customer success, and other internal teams to improve 🎯 Requirements Previous experience leading high-volume customer service operations. Proven experience managing operational performance indicators such as TPR, TRT, and CSAT. Strong people management skills, including coaching, feedback, development plans, and performance Excellent organization, time management, and prioritization abilities. Ability to adapt to dynamic environments and changing priorities. Analytical mindset with the ability to identify problems and structure effective solutions. 🎁 Benefits Food allowance and/or meal allowance through Flash. Health and dental insurance. Extended maternity and paternity leave. Childcare assistance. Wellness benefits through partnerships focused on physical and mental health. Education incentives and learning opportunities.