Technical Support Analyst

📋 Description Investigate, troubleshoot, and resolve advanced technical issues affecting platform functionality Support customers and business partners by diagnosing complex integration challenges and providing Manage support incidents from initial triage through resolution while meeting SLAs, customer Collaborate with engineering, product, and internal teams to escalate complex issues and drive Analyze application logs, system data, and SQL queries to identify root causes and recommend Create and maintain technical documentation, troubleshooting guides, and knowledge base articles to 🎯 Requirements At least 3 years of experience in a technical support, customer support, or partner-facing role Hands-on experience supporting API-based products, including troubleshooting integrations and Strong analytical and problem-solving skills with the ability to investigate complex technical Experience reading application logs and writing SQL queries for troubleshooting and data analysis. Solid understanding of technical support processes, incident management, and case management best Excellent written and verbal communication skills with the ability to explain technical concepts to 🎁 Benefits Competitive compensation package. Performance-based bonus opportunities. Equity participation program. Hybrid and flexible working environment with home office support. Unlimited paid time off with a minimum vacation policy to encourage work-life balance. Monthly wellness allowance for eligible health and fitness expenses.