Senior Agent, Customer Service (Multi-Lingual)

📋 Description Interacts with customers to address inquiries in real-time across channels (email, chat, voice). Collaborates with product/marketing teams to address complaints and feedback about websites Keeps strong product knowledge to communicate effectively in customers' preferred language. Escalates unresolved issues to Level 2/Supervisors when needed. 🎯 Requirements A Diploma in finance, customer service & relations, linguistics, or related field. At least 2 years in language-related roles (translation, interpretation, localization). Proficiency in English and another European language (e.g., French, Spanish, Portuguese, German). Ability to work independently in a fast-paced, multilingual environment. Willingness to support 24x7 language operations according to schedule. Strong interpersonal skills and problem-solving mindset to navigate linguistic scenarios. 🎁 Benefits Competitive total compensation package Learning & development programs and education subsidies Team events and wellness/meal allowances Comprehensive healthcare for employees and dependants