Customer Support Specialist - LollyLaw

📋 Description Deliver customer support via chat, email, and phone with timely resolutions Troubleshoot software issues and guide customers to solutions Lead onboarding sessions and ongoing adoption support Develop deep knowledge of platform features to provide guidance Create and maintain help center docs and training materials Build strong relationships to drive satisfaction and retention 🎯 Requirements 1–2 years in customer support or related role Experience supporting SaaS products preferred Strong troubleshooting and proactive problem solving Excellent verbal and written communication Ability to work independently within a remote team Customer-focused with strong organizational skills 🎁 Benefits Competitive salary Fully remote work flexibility within the United States Paid vacation, sick leave, and parental leave 100% employer-paid PPO medical, dental, and vision insurance 401(k) retirement plan with company matching Equity grant opportunities