Technical Support Analyst

📋 Description Investigate, troubleshoot, and resolve advanced technical issues affecting platform functionality Support customers and business partners by diagnosing complex integration challenges and providing Manage support incidents from initial triage through resolution while meeting SLAs, customer Collaborate with engineering, product, and other teams to escalate complex issues and drive timely Analyze application logs, system data, and SQL queries to identify root causes and recommend Create and maintain technical documentation and knowledge base articles to improve internal 🎯 Requirements At least 3 years of experience in a technical support or partner-facing role, ideally within Hands-on experience supporting API-based products, including troubleshooting integrations and Strong analytical and problem-solving skills for complex technical issues and root-cause analysis. Experience reading application logs and writing SQL queries for troubleshooting and data analysis. Solid understanding of technical support processes, incident management, and case management best Excellent written and verbal communication skills; ability to explain technical concepts to 🎁 Benefits Competitive compensation package. Performance-based bonus opportunities. Equity participation program. Hybrid and flexible working environment with home office support. Unlimited paid time off with a minimum vacation policy. Monthly wellness allowance for health/fitness expenses.