Customer Success Manager - CSM | Analista de Sucesso do Cliente

📋 Description Manage a portfolio of strategic customers, ensuring engagement, satisfaction, retention and Build relationships by understanding goals, challenges and business needs. Monitor success metrics and create action plans as needed. Collaborate with internal teams to resolve challenges and improve the customer experience. Identify cross-sell and upsell opportunities aligned with customer needs. Guide customers on best practices and maximize value of solutions. 🎯 Requirements Bachelor’s degree completed or in progress (Business Admin, Marketing, Information Systems Advanced experience with Customer Success practices: portfolio management, business reviews Proven experience with retention and revenue expansion responsibilities. Ability to conduct executive-level conversations and build stakeholder relationships. Strong organizational skills, autonomy, and ability to manage priorities. Experience in fintech/payments/SaaS/tech is a plus. 🎁 Benefits Full-time employment under a formal contract. Remote work opportunity from anywhere in Brazil. Competitive salary with variable compensation opportunities. Medical and dental insurance without copay. Life insurance and medication assistance. Wellness programs, mental health and nutrition support.