Incident Commander

📋 Description Own and strategically evolve Twilio's incident response function as one of the company’s Incident Facilitate incidents across the full range of severities and orchestrate response across multiple Set company-wide response standards, define OKRs, and drive cross-org adoption to reduce MTTR and Lead follow-the-sun incident response with teams across timezones and geo-locations. 🎯 Requirements 5+ years leading high-severity incident response, including as incident commander for major Proven ability to influence incident practices at Director/VP/C-suite levels; can be the calm Experience partnering with Security, Support, Product during incident response. Excellent verbal and written communication skills; able to convey status and risk to executives and Ability to rapidly size up situations and decide actions across multiple concurrent incidents. Deep understanding of the incident response lifecycle (Gameday, Incident Response, PIR 🎁 Benefits Competitive pay, generous time off, parental and wellness leave, healthcare, retirement savings