Старший експерт з супроводу клієнтських процесів та управління контентом

📋 Description Analyze business requirements, products and processes to improve efficiency and automate workflows Coordinate client communications and ensure a unified information approach across departments Manage content in knowledge bases and client channels for accuracy and consistency Oversee implementation of client initiatives to enhance customer experience 🎯 Requirements Higher education (business, philology or technical fields) 2+ years of telecoms experience in marketing, channel management or communications Excellent written communication; ability to tailor content for different audiences Ukrainian and English languages (Intermediate level) Strong skills in MS Office, JIRA and Confluence Ability to analyze requirements and design solutions to improve efficiency 🎁 Benefits Hybrid work model Cross-functional collaboration and exposure to client-facing programs Opportunity to influence customer experience and content strategy