Head of IT/Senior IT Business Partner

📋 Description Provide on‑site IT support for desktops, laptops, peripherals, and specialist laboratory devices. Resolve incidents and service requests efficiently in line with agreed SLA's. Install, configure, maintain, and replace IT hardware and software. Support user account setup, access requests, and device onboarding. Diagnose and troubleshoot technical issues across hardware, software, and connectivity. Escalate complex or unresolved issues to the Lead IT Field Support Engineer or Infrastructure teams 🎯 Requirements 10+ years of experience in an IT Field Service, Desktop Support, or similar end user support role. Strong working knowledge of Windows desktops and laptops; common end user applications and Good customer service and communication skills. Ability to work independently across multiple sites. Organised, reliable and detail oriented. European driving license (and the ability to travel between sites). 🎁 Benefits A competitive salary and benefits based on knowledge and experience. A 1-year contract with the intention to extend. A company car to travel between locations. 26 holiday days.