Platform Governance Specialist

📋 Description QA/QC of AI-generated ticket responses Map workflows end-to-end; identify bottlenecks Improve processes with automation where possible Own SOPs, decision trees, and workflow guides 🎯 Requirements 3+ years in operations, process improvement, PM, QA or related Strong analytical and process thinking Familiarity with AI tools or automation is a plus Basic SQL is an advantage Clear, structured written communication 🎁 Benefits Life and medical insurance FlexWork/Differentiated hours LASA volunteering leave Grabber Assistance Programme