Chargeback Analyst

📋 Description Own dispute resolution end-to-end, investigating fraud and defending chargebacks. Follow Visa/Mastercard rules and procedures to the letter. Build a complete picture via bank validations, IP searches, phone matches, and external checks. Make evidence-backed decisions on fraud cases and apply appropriate sanctions or restrictions. Prepare documentation for disputes and contribute to monthly reconciliations across chargebacks Monitor dispute rates and analyze account trends to produce actionable reports for the team. 🎯 Requirements Proven track record in chargeback or dispute processing across the full lifecycle. Deep knowledge of Visa and Mastercard rules and procedures. Experience with USA and/or European gaming accounts is a plus. Strong attention to detail and ability to manage competing priorities. Proactive, problem-solving mindset with ability to suggest fixes, not just flag issues. Excellent written and verbal English communication across teams. 🎁 Benefits Fully remote role within a fast-moving, accountable team. Direct, no-nonsense environment focused on high-quality work. Collaborative culture that values diverse perspectives and growth.