eCOA Technical Consultant I

📋 Description Provide technical support for eCOA studies during the maintenance phase. Investigate and resolve technical questions, incidents, and escalations. Analyze system behavior, data, and integrations to identify root causes. Serve as a technical escalation point for eCOA-related issues. Collaborate with Project Managers, Customer Care, Product, Development, Quality, and Integration Support issues related to questionnaires, schedules, devices, applications, notifications, and data 🎯 Requirements Bachelor’s degree or equivalent experience. Experience in technical support, customer support, software operations, or issue resolution. Strong troubleshooting and analytical skills. Ability to understand technical systems, workflows, and data. Excellent written and verbal communication skills in English. Strong organizational and time-management skills.