L2 Support Specialist (Infor Billing module and 3PL experience)

📋 Description Provide ongoing L2 functional support for Infor WMS in live, production environment Onboard new customers and perform minor WMS configuration adjustments Collaborate with warehouse ops, customer stakeholders, and tech teams to maintain system reliability Resolve functional issues quickly and ensure high platform adoption Experience with 3PL operations and Infor billing module is essential 🎯 Requirements Hands-on L2 support in a live WMS environment 4+ years in functional/business analysis, preferably with WMS Deep experience with Infor WMS and Infor billing module for 3PL Experience in SCM/warehousing/logistics or 3PL operations Understanding of warehouse processes (receiving, putaway, replenishment, picking, packing Onboarding experience and ability to configure WMS with minor enhancements 🎁 Benefits Flexible hours and remote-first mode Competitive compensation Hardware/software setup provided Open-door culture with transparent communication Health insurance, vacation, leave policies Access to learning and development resources