Staff Inbound Product Manager

📋 Description Own the product strategy and delivery for the enterprise Knowledge Management product Define and own roadmaps, requirements, and acceptance criteria with engineering and UX teams Guide governance models, knowledge lifecycle, and AI readiness for enterprise use Act as internal customer zero for Knowledge Center and Now Assist capabilities Represent production experience in customer engagements and executive briefings 🎯 Requirements 7+ years in Technical Product Management for knowledge management or enterprise self-service Fluency in AI and experience applying AI in product work Proven ability to deliver AI-powered products with measurable outcomes Strong technical judgment and ability to communicate trade-offs to engineers Clear cross-stakeholder communication and ability to translate strategy into actionable requirements Experience turning ambiguous problems into prioritized roadmaps 🎁 Benefits Flexible/Remote work options Opportunity to influence enterprise AI knowledge workflows at scale Exposure to ServiceNow Knowledge Center, Now Assist, and related AI platforms