Lead - Customer Success (Singapore)

📋 Description Act as a strategic trusted advisor to Mid-Market and Enterprise clients. Prevent churn and drive expansion by identifying inefficiencies and optimizing workflows. Standardize best practices to improve the customer journey. Engage proactively with customers using segment-based engagement; run QBRs/MBRs/EBRs. Map customer use cases and document business flows for large accounts. Deliver tailored product demos and architect solutions using best product-fit. 🎯 Requirements Exceptional written and verbal communication; ability to articulate complex concepts. Consultative mindset; proven track record as a strategic advisor. Ownership; able to independently manage ongoing customer success for varied clients. Ability to track, report, and share client health status at defined intervals. 🎁 Benefits