Software Technical Account Manager - Kalamazoo, MI

📋 Description Serve as primary technical contact for assigned agencies Diagnose and resolve complex issues across Axon software and integrated solutions Lead troubleshooting and coordinate root-cause analysis with Product, Engineering, Support Manage escalations and ensure timely customer-impacting resolutions Understand Axon hardware, software, cloud, and ecosystem to support deployments 🎯 Requirements 4+ years in technical account management or similar roles; customer-facing technical delivery Experience supporting SaaS applications, cloud platforms, or integrated tech environments Strong troubleshooting and root-cause analysis skills Clear communication with technical and non-technical stakeholders Experience coordinating across multiple teams to solve customer challenges Familiarity with networking, cloud technologies, system integrations, or enterprise software 🎁 Benefits Competitive salary and 401k with employer match Discretionary paid time off Paid parental leave for all Medical, Dental, Vision plans Fitness Programs Emotional & Mental Wellness support