Customer Service & Order Management Specialist

📋 Description Own end-to-end order management for key accounts using SAP and the OTC process, including order Manage Salesforce case management; resolve priority cases within SLA/KPIs. Handle customer inquiries on shipping, pricing, returns, and credit processing with speed and Coordinate equipment procurement and maintenance to support patient care requirements. Analyze order and return data to identify trends and drive continuous improvement. Collaborate cross-functionally with sales, supply chain, finance, and quality to optimise orders 🎯 Requirements 3–5 years in customer service, order management, or related operations role Experience with SAP (SD module) and OTC processes Proficiency in CRM systems (Salesforce preferred) and MS Office 365 Strong analytical and problem-solving skills; excellent written/verbal communication and Ability to work independently and cross-functionally with executive stakeholders Experience in pharmaceutical, life sciences, FMCG, or healthcare industry; familiar with controlled 🎁 Benefits Flexible/hybrid working model with formal office days (Tuesday–Thursday) at Mascot, Sydney Supportive, inclusive workplace with emphasis on safety and wellbeing Opportunities for process improvement initiatives and cross-functional collaboration