Technical Support Engineer 3, Premier - Sao Paulo

📋 Description Respond to client requests (phone / chat / tickets) on our fast paced team while educating our Develop relationships with Premier Customers, working hand-in-hand to truly know their distinct Reproduce issues and dive into the 600+ integrations that Datadog works with Build out documentation and knowledge based articles for a variety of technology Drive product conversations based on needs and problems learned during client interactions Participate in routine health check meetings with Premier Customers 🎯 Requirements 5+ years in multi-channel technical support at a SaaS company Programming experience and basic Linux knowledge Self-motivated, detail-oriented, eager to learn Critical thinker with client-centric approach Decisive but escalate when needed Experience in Premium/Enterprise support 🎁 Benefits Best-in-breed onboarding Generous global benefits Intra-departmental mentor and buddy program New hire stock equity (RSUs) and ESPP Continuous professional development, product training, and career pathing An inclusive company culture, join Community Guilds and Inclusion Talks