Senior IT Customer Support Technician

📋 Description PAE FIRES end user support, ticket response, resolution, and escalation for apps/SP. Senior technician leads a dedicated small team in one area. Respond to inquiries from computer users and assist in resolving IT problems. Diagnose hardware and software issues. Train and mentor junior technicians on tools and techniques. Respond to calls and assist customers via the automated service desk. 🎯 Requirements High School Diploma / GED required; DoD/W background preferred. 4+ years of experience. Excellent customer service, professional demeanor, and good communication. Ability to work with a diverse, dynamic team and manage time. Flexibility with time to support mission needs. Train and mentor others; handle diverse tasks as assigned. 🎁 Benefits On-site, 100% in-office environment with potential 0-10% travel; some after-hours work for General office environment with standard office equipment. Competitive core values and culture focused on teamwork and mission support.