Job Description
📋 Description Efficiently triage customer support tickets while maintaining focus on SLA, CSAT, and Time to Collaborate closely with the product team to analyze customer needs and submit well-informed Build and nurture relationships across product, engineering, and customer success teams to Enhance and optimize the Help Center to minimize ticket volume, ensuring a seamless and Lead and manage end-to-end technical projects, working with engineering leadership to prioritize Reporting, help drive weekly, monthly and quarterly reporting on tickets, resolution and close 🎯 Requirements 4+ years of experience in technical support and service management. 2+ years of experience working at an early-stage organization (fewer than 100 employees). Proficient in Zendesk, including 2+ years in an administrative capacity. Expertise in supporting API-driven products with a solid technical background. Strong analytical and problem-solving skills, coupled with a sharp technical aptitude. Exceptional communication abilities to effectively address complex issues. 🎁 Benefits Fully-remote company. Equity options. Flexible Time Off. Employees\' medical, dental & vision benefits covered at 100%. 401(k).
