Job Description
📋 Description Respond to help desk tickets and assist users with hardware and software issues, providing prompt Diagnose and resolve technical problems related to computers, printers, network connectivity, and Set up and configure computers, peripherals, and software applications for new and existing users. Perform regular maintenance and updates on systems and software, ensuring optimal performance and Maintain accurate records of support requests, resolutions, and inventory of IT assets. Update Assist in monitoring and maintaining network infrastructure, including routers, switches, and 🎯 Requirements Associate’s degree in information technology, Computer Science, or a related field. 1-3 years of experience in IT support or a related role. Strong understanding of computer systems, mobile devices, and other technology products. Proficiency in troubleshooting hardware and software issues in Windows and macOS environments. Knowledge of networking concepts (TCP/IP, DHCP, DNS) is preferred. Excellent communication and customer service skills. 🎁 Benefits Health, Vision, and Dental Insurance, Life Insurance, and related benefits. 401(k) Plan with matching options. Generous vacation and flex time off programs. Training and Development Opportunities.
