Technical Support Engineer 2, Premier - Sao Paulo

📋 Description Respond to technical client requests (email & chat / video call) on our fast paced team while Develop relationships with end users at Premier Customers, working hand-in-hand to resolve their Participate in routine health check meetings with Premier Customers Reproduce product and configuration issues and efficiently troubleshoot the 700+ integrations that Build out internal documentation and knowledge based articles Drive product and engineering conversations based on customer needs and use cases 🎯 Requirements Experienced in multi-channel technical support at a SaaS company (2+ years of related experience) A tinkerer with some programming experience and a basic knowledge of Linux Self-motivated, detail-attentive, and have a desire for continuous learning A critical thinker who defaults to a client-centric approach A decision maker but know when the decision should be escalated Have been in a Premium/Enterprise technical support role previously 🎁 Benefits Best-in-breed onboarding Generous global benefits Intra-departmental mentor and buddy program for in-house networking New hire stock equity (RSUs) and employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing An inclusive company culture, able to join our Community Guilds and Inclusion Talks