IT Team Coordinator - Service Desk

📋 Description Lead and support a regional Service Desk team within Global IT Support Ensure incidents and service requests are handled reliably Manage day-to-day operations and assist on complex cases Collaborate with IT management on priorities and service development Coordinate onboarding/offboarding and user support in complex scenarios Oversee asset management and regional IT equipment inventory 🎯 Requirements Completed vocational training or IT degree or equivalent English and German fluency (C1/C2) ADA certification or willingness to obtain with TOMRA support Strong IT experience, including leading IT teams ITIL or similar certification is an advantage Excellent knowledge of Windows client OS, Office 365, Exchange/Teams 🎁 Benefits 12 monthly salaries and performance-based bonus Accident insurance and company pension plan Relocation support for candidates moving to the region Job security with permanent contract Team events and strong team spirit Bike leasing and Corporate Benefits discounts