Job Description
📋 Description Own the digital customer journey from onboarding through renewal. Design scalable programs to boost engagement without more headcount. Use AI and automation to personalize customer experiences at scale. Partner with CS, Product, and Marketing to drive adoption and retention. 🎯 Requirements 5-10 years in Customer Success, CS Ops, Digital CS, or Product Adoption. Proven in SaaS adoption and retention improvements. Experience building digital CS programs and health scores. Skilled with CS platforms, CRM, and marketing automation tools. Comfort as both strategist and builder; AI/automation experience a bonus. 🎁 Benefits Base pay for this location: $116,400 - $192,100, plus equity where applicable. OTE incentives, health plans, 401(k) with match, ESPP, and donations matching. Flexible time away plan and family leave programs.
