Job Description
📋 Description Lead a team delivering backup care experiences to Wellthy members across multiple shifts. Oversee daily operations, ensure timely, high-quality support while balancing speed, quality Coach and develop team, manage escalations, monitor real-time performance, and allocate resources Partner with Care Operations and cross-functional teams to improve workflows and scale the Backup Report to the COO, Backup Care, and drive continuous improvement across operations. 🎯 Requirements Bachelor's degree preferred or equivalent experience; 5+ years in customer/healthcare operations or 2+ years leading teams of 10+ employees; strong coaching and performance management. Experience managing real-time operations in fast-paced environments; excellent judgment under Proven ability to use operational metrics to improve team performance; strong written/verbal Experience leading remote teams is preferred; comfortable using AI-enabled tools and emerging Ability to work remotely with a strong internet connection and distraction-free environment. 🎁 Benefits Remote work environment Medical, dental and vision benefits within 30 days of hire Retirement account with company contributions Mental health benefits 15 days paid vacation (increasing with tenure) Sick and Caregiving Days
