Network Security Support Engineer

📋 Description Provide advanced triage, incident response, and change implementation Lead implementation of change requests and project tasks Act as escalation point for Level-1/2 engineers Troubleshoot complex networking/security issues across customer environments Manage ISP circuits and liaise with providers Maintain high-quality documentation and knowledge sharing 🎯 Requirements 4–5 years’ experience in a network & security support role ITIL Service Principles SD-WAN deployment & troubleshooting Security technologies: firewall policies, IPS/IDS, web filtering, secure web gateways Advanced routing (OSPF, BGP, MPLS) Switching (Layer 2/3) 🎁 Benefits Hybrid role with London office attendance twice a week Collaborative team environment Values-driven culture Professional growth opportunities