Associate, QA Analyst

📋 Description QA reviews of service interactions and processes against standards. Analyze defects to identify root causes and drivers. Translate findings into CX impact and resolution effectiveness. Manage end-to-end quality improvement lifecycle to sustain gains. Provide actionable QA feedback and support capability development. Participate in calibration and improvement initiatives to boost consistency. 🎯 Requirements Bachelor’s degree or equivalent experience 2-3 years in Customer Experience, Service Operations, QA, or related Exposure to QA methodologies or audit frameworks is advantageous Strong written and verbal communication skills Analytical mindset to interpret structured data sets High attention to detail and process discipline 🎁 Benefits Competitive salary Opportunity to earn an annual bonus Great career growth in a global organization A flexible approach to work