Job Description
📋 Description Scale programs and processes for a growing customer base Mix customer-facing success with operational excellence Own a scalable portfolio and drive adoption at scale Coordinate onboarding, implementation, and repeatable workflows Collaborate cross-functionally to improve the customer experience Use data to guide priorities and outcomes 🎯 Requirements 3–5 years in Customer Success, Account Mgmt, or similar Experience with one-to-many/digital/tech-touch engagement Hands-on with CRM, BI, and health platforms (e.g., HubSpot, Looker) Experience building scalable programs (webinars, campaigns, playbooks) Ability to design and improve customer lifecycle programs Strong communication and cross-team collaboration 🎁 Benefits Medical, dental, vision with HSA/FSA options Mental health support and wellness resources 401k plan with employer matching Tax-advantaged benefits for healthcare/dependent care Maternity leave and flexible work arrangements Monthly internet allowance and paid lunches
