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Job Description
📋 Description Communicates insurance benefits for patients with accuracy and clarity in trial requirements and Assists patients and care partners in understanding insurance coverage, eligibility, and financial Collects Waivers and communicates financial assistance outcomes Follows up with patients, caregivers, and SLPs to confirm understanding and address questions Identifies and addresses customer needs with timely solutions Collaborates with cross-functional teams to improve processes and customer experience 🎯 Requirements General knowledge of Medicare, Medicaid, and commercial insurance Ability to deliver a superior customer experience Effective communication via email, phone, and text Professional demeanor when assisting customers Ability to identify needs and provide timely information Report trends and feedback; recommend/implement solutions 🎁 Benefits Remote work from home with secure internet access Travel by air to Lingraphica’s home office and other US cities for meetings (approximately 2 times Accommodations and inclusive work environment information provided; compliance with HIPAA standards Pay transparency information noted; I-9 verification required for employment in the US
