Floor Manager

📋 Description Lead with energy to create welcoming store environment Deliver high level customer service with styling advice Analyse sales data to maximise department performance Lead and motivate Sales Advisors to meet service standards Support recruitment, onboarding, and training for new team members Oversee daily store operations and brand standards 🎯 Requirements Strong store operations knowledge and retail experience Customer-focused with excellent communication Product passion and ability to share enthusiasm with customers Willingness to learn and take feedback constructively Adaptability to changing priorities, including evenings/weekends/holidays Analytical thinking to understand retail KPIs 🎁 Benefits Staff discount across H&M Group brands Incentive program and development opportunities Comprehensive benefits including health plans and 401(k)