Job Description
📋 Description Bridge customers, product teams, and engineering to maximize platform value. Design scalable solutions aligned with customer workflows and regulatory needs. Act as trusted advisor for implementations, escalations, and training. Lead technical investigations and coordinate resolutions with internal teams. Shape processes and playbooks for a growing customer solutions function. 🎯 Requirements 6–10 years in a customer-facing technical role (Solutions Architect, Solutions Engineer, TAC Proven experience managing technical escalations and cross-team coordination. Strong communication skills with ability to translate technical concepts for engineers and Experience delivering customer training and enablement programs. Bachelor’s degree in a technical or business field, or equivalent experience. 🎁 Benefits Salary range $125,000–$150,000 annually. Variable compensation tied to retention/expansion. Equity opportunities. Remote-first environment with flexibility. Health, dental, vision insurance. Professional development and certifications.
