Operations Support Center Manager-CPG
AcostaHimalayas
operations managementcustomer service managementsales supportoperations support managersupport operations managercontact center managementsupport center managercontact center operations managerfield support managementoperations support center manager
Job Description
A leadership position responsible for developing and maintaining a support structure for Field Support employees. The Field Support Supervisor ensures execution of department and individual employee goals and objectives. The CROSSMARK Field Support department collaborates with teams, business stakeholders, and clients to provide best-in-class contact center support by proactively identifying opportunities, listening, resolving, and delivering Service Excellence that drives success. Provides support via inbound calls, outbound calls, service tickets and recorded mass communication. Full service for all project phases – standalone or bundled options.
Originally posted on Himalayas
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