Job Description
📋 Description Lead an industry‑leading customer support team. Own escalations and be the calm voice in chaos. Review metrics to ensure departmental success. Mentor and coach engineers to their best. Advocate for customers and engineers alike. Develop and refine processes and procedures. 🎯 Requirements Proven leadership of a highly technical team (min 3 years). 10+ years in customer‑facing roles. Strong technical skills to guide customers to solutions. Excellent written and verbal communication. Ability to promote knowledge sharing internally and externally. Passion for elevating colleagues and enabling success. 🎁 Benefits Medical, dental, vision, life insurance, disability. Paid holidays and time off, fertility benefit. 401(k) plan and equity participation. Generous PTO and remote‑friendly culture.
