Job Description
📋 Description Senior, technically minded WFM planner to design and scale AI-powered forecasting and capacity Report to Planning People Empower; lead AI adoption across forecasting, scheduling, and intraday Build frameworks, pipelines, and governance to elevate WFM from reactive to predictive. 🎯 Requirements AI fluency; experience in AI/ML forecasting, automation, or analytics workflows in WFM/contact Strong analytical and data visualization skills; dashboards and interactive reporting for leaders. Clear communication; translate data into actionable recommendations for stakeholders. Bachelor's degree or equivalent; 7+ years in capacity planning/forecasting. Experience building data pipelines integrating WFM data sources (volume, AHT, shrinkage Familiarity with AI governance concepts including model monitoring and validation. 🎁 Benefits Competitive base pay, benefits, and equity (RSUs). Total Rewards philosophy available at the linked page. Office spaces in Denver, SF, and NYC; hybrid work expectations possible. Equal opportunity employer with accommodations available during the application process.
