Manager, Strategic Customer Experience

📋 Description The Manager, Strategic Customer Experience leads a team of full-cycle, AI-augmented CXMs serving Your team owns the complete customer journey while leveraging automation and AI to extend their You are accountable for building a repeatable, high-performing motion that protects retention and Lead, coach, and develop a team of Strategic CXMs owning full-lifecycle, single-owner books. Own team performance against retention, expansion, satisfaction, and time-to-launch goals for the Champion AI-augmented engagement — adoption nudges, lifecycle comms, and automated plays — to scale 🎯 Requirements 5+ years in Customer Success, Professional Services, or Account Management in B2B SaaS environment. 2+ years leading customer-facing teams, ideally in a scaling or high-growth environment. Demonstrated, real-world application of AI in business workflows. Fluency with AI and automation in customer engagement, and a track record of building repeatable Strong operational skills: forecasting, capacity planning, health scores, and risk management. High technical acumen — you can hold a credible conversation about product, configuration, and 🎁 Benefits Work from anywhere supported by a flexible company culture Opportunity to work for one of the fastest-growing technology companies in the PropTech industry Unlimited vacation time Generous paid parental leave Competitive and equitable pay Monthly stipends to support Wellness and Home Office expenses